Frequently Asked Questions

Purchase a qualifying Toshiba TV from an eligible retailer between 17th September & 14th October 2018, then submit your claim within 30 days from your purchase date.

You will need to provide details of your purchase, including a digital copy of your receipt/invoice, and your personal details as per the Terms and Conditions

View our How It Works page for further details on how to submit your claim.

A maximum of one (1) claim per household is allowed for this promotion.
We can only offer the reward for purchases of qualifying products listed on the Qualifying Products section of this website.
Physical Copy/In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Digital Copy/Online Purchases:

Print and Scan as detailed under physical copy/ in store purchase.

Save your proof of purchase to your computer ready to upload.

Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.

If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.

Prepare your documents for upload and then during the claim process follow these steps:

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘Upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the Bin icon). Once all documents are loaded select next.

This is likely to be for one of the following reasons:

  • You have missed the claim window for this promotion
  • Your purchase date is outside the promotional period

Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.

Your claim will be checked by one of our agents and the status of your claim will be emailed to you. You can also check the status of your entry via the ‘Track My Entry’ function on this website.
Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the ‘Track My Claim’ function on this website.

If you have received an email to confirm your claim has been successfully validated, please check the following:

  • Refer to the Terms and Conditions of the promotion for reward delivery timeframes
  • Check the email account that you provided during the claim form for further details
  • If you still have not received your reward, please contact us using the Contact Form below

You will receive your Deadpool 2 Blu-ray™ by post within 30 days of your claim being validated. When submitting your claim, you can choose to receive a free Deadpool 2 standard Blu-ray™ or 4K UHD Blu-ray™ to your given postal address.

Contact Us Form

If you have any problems or questions related to this promotion, our customer service team will be happy to help.

By Telephone: 015369563

Lines are open Monday to Friday, 9am to 5pm. Calls will be charged at local call rates from landlines only.

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Track My Claim

Track the progress of your claim by entering your Claim ID and Email Address