Frequently Asked Questions
Purchase a qualifying Toshiba TV from an eligible retailer between 17th September & 14th October 2018, then submit your claim within 30 days from your purchase date.
You will need to provide details of your purchase, including a digital copy of your receipt/invoice, and your personal details as per the Terms and Conditions
View our How It Works page for further details on how to submit your claim.
If you have a scanner, scan your proof of purchase and save to your computer ready to upload.
If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.Digital Copy/Online Purchases:
Print and Scan as detailed under physical copy/ in store purchase.
Save your proof of purchase to your computer ready to upload.
Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.
If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.General Requirements for documents uploaded:
When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.
Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.
If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.
Prepare your documents for upload and then during the claim process follow these steps:
To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘Upload’.
If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the Bin icon). Once all documents are loaded select next.
This is likely to be for one of the following reasons:
- You have missed the claim window for this promotion
- Your purchase date is outside the promotional period
Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.
If you have received an email to confirm your claim has been successfully validated, please check the following:
You will receive your Deadpool 2 Blu-ray™ by post within 30 days of your claim being validated. When submitting your claim, you can choose to receive a free Deadpool 2 standard Blu-ray™ or 4K UHD Blu-ray™ to your given postal address.
Contact Us Form
If you have any problems or questions related to this promotion, our customer service team will be happy to help.
By Telephone: 015369563
Lines are open Monday to Friday, 9am to 5pm. Calls will be charged at local call rates from landlines only.